RETURNS & REFUNDS POLICY
Last updated: 09/12/2025
We want you to love your purchase from Liftlux. If something is not right, this policy explains how returns and refunds work.
Nothing in this policy affects your legal rights as a consumer under UK law.
1. CHANGE OF MIND – 14-DAY CANCELLATION RIGHT (UK CONSUMERS)
1.1 If you are a consumer in the United Kingdom and you buy from us online, you usually have a legal right to cancel most orders within 14 days without giving a reason.
1.2 This 14-day period starts the day after you (or someone you nominate) receive the goods.
1.3 To cancel, please send us a clear statement (for example by email) within the 14-day period, including your name, order number and the products you wish to return.
1.4 You then have another 14 days to send the products back to us.
2. RETURNS CONDITIONS
To be eligible for a refund (unless the item is faulty):
– Items must be returned in their original condition, unworn and unwashed.
– All tags and labels should still be attached.
– Items must be free from stains, marks, perfume, deodorant, pet hair or other signs of wear.
– Swimwear and underwear must be returned with the hygiene seal (if any) intact.
We reserve the right to refuse a refund or make a reasonable deduction if items are returned in a used or damaged condition that goes beyond what is necessary to check the product.
3. ITEMS THAT CANNOT BE RETURNED
Unless they are faulty or not as described, the following items may not be returnable:
– Personalised or custom-made items
– Underwear or swimwear once the hygiene seal has been removed
– Any items clearly marked as “non-returnable” on the product page
We will always follow applicable consumer law when deciding whether a product can be returned.
4. RETURN COSTS
4.1 If you are exercising your 14-day cancellation right or returning an item because you changed your mind, you are responsible for the cost of sending the item back to us (unless we have offered free returns).
4.2 If you are returning an item because it is faulty, damaged, or not as described, we will refund your reasonable return postage costs or provide a prepaid return label, where possible.
5. HOW TO RETURN
5.1 Contact us at vendasamem01@outlook.com with your order number and the items you want to return.
5.2 We will confirm the return address and, if applicable, send you a return label or instructions.
5.3 Pack your items securely and keep the proof of postage until your return has been processed.
6. REFUNDS
6.1 Once we receive and inspect your return, we will email you to confirm approval or rejection of your refund.
6.2 If approved, we will refund:
– The price you paid for the item; and
– The cost of standard delivery (where required by law when you cancel within 14 days).
6.3 Refunds will be made to the original payment method whenever possible.
6.4 We aim to process refunds within 14 days of receiving the returned items or proof of return, in line with your legal rights.
7. FAULTY OR INCORRECT ITEMS
7.1 If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at [support email], with your order number, a description of the problem and photos (if possible).
7.2 We will review the issue and, where appropriate, offer a repair, replacement or refund, in accordance with your rights under consumer law.
8. EXCHANGES
At the moment, we do not offer direct exchanges.
–Please return the item for a refund and place a new order for the size or colour you want.
9. CONTACT
If you have any questions about returns or refunds, please contact us at vendasamem01@outlook.com