WEBSITE AND ONLINE STORE TERMS & CONDITIONS
Last updated: 09/12/2025
1. WHO WE ARE
We are Liftlux, an online store selling more than sportswear: versatile everyday pieces, comfy loungewear and flattering essentials designed to fit your routine from workout to rest.
Email: vendasamem01@outlook.com
(We’ll refer to our website as “the Site”.)
By using the Site or placing an order with us, you agree to these Terms & Conditions.
2. USING OUR SITE
2.1 You must be at least 18 years old, or using the Site under the supervision of a parent or guardian.
2.2 You agree not to use the Site for any illegal or fraudulent purpose.
2.3 We may update or change the Site and these Terms from time to time. The version in force when you place your order will apply to that order.
3. OUR PRODUCTS
3.1 We try to display colours, sizes and details as accurately as possible, but slight variations may occur.
3.2 All products are subject to availability. If an item is unavailable after you place an order, we will inform you and refund any amounts paid.
4. PRICES AND PAYMENT
4.1 All prices on the £ (GBP) and include VAT where applicable.
4.2 We may change prices at any time, but this will not affect orders already accepted.
4.3 Payment must be made at the time of ordering using one of the methods shown at checkout. Your order is only confirmed when payment has been successfully processed and you receive an order confirmation email from us.
5. ORDER PROCESS
5.1 When you place an order, you are offering to buy products from us.
5.2 We will send you an email acknowledging receipt of your order. This is not an acceptance of your order.
5.3 Our acceptance of your order takes place when we send a dispatch confirmation email. At that point, a contract is formed between you and us.
6. DELIVERY
6.1 Delivery times and charges are shown at checkout and in our Shipping Policy.
6.2 We use third-party carriers and, in some cases, trusted fulfilment partners or manufacturers to ship your order.
6.3 We will take reasonable steps to deliver your order within the estimated timeframes, but delays can occur due to factors outside our control (for example customs delays, carrier issues or bad weather).
6.4 Risk in the products passes to you when they are delivered to the address you provided. Legal ownership passes when we receive full payment.
7. YOUR RIGHT TO CANCEL (COOLING-OFF PERIOD)
7.1 If you are a consumer in the United Kingdom, you usually have a legal right to cancel most online purchases within 14 days without giving any reason.
7.2 This 14-day cancellation period starts the day after you (or someone you nominate) receive the goods.
7.3 To exercise this right, you must clearly inform us of your decision to cancel within the 14-day period (for example by email).
7.4 You must send the goods back to us within 14 days of telling us you wish to cancel. You are responsible for the return costs unless we have agreed otherwise or the item is faulty.
7.5 We will refund you within 14 days of receiving the returned goods (or proof you have sent them back). We will refund the price you paid for the products plus the cost of standard delivery.
7.6 Some products may not have a right to cancel under the law (for example, certain personalised items or underwear if opened). Where this applies, we will make it clear on the product page.
Nothing in this section affects your statutory legal rights.
8. RETURNS, REFUNDS AND EXCHANGES
8.1 Our detailed rules on returns and refunds are set out in our Returns & Refunds Policy, which forms part of these Terms.
8.2 If an item is faulty, not as described or does not meet the standards required by law, you may have additional rights to a repair, replacement or refund.
9. IMPORT DUTIES AND TAXES
9.1 If you order products for delivery outside [your country of dispatch], your order may be subject to import duties, taxes or handling fees imposed by local customs authorities.
9.2 These charges are your responsibility, as we have no control over them. Please contact your local customs office for more information before placing your order.
10. USER CONTENT AND REVIEWS
10.1 If you post reviews, comments, photos or other content on the Site or our social media channels, you grant us a non-exclusive, royalty-free licence to use that content for marketing and promotional purposes.
10.2 You must not upload anything unlawful, defamatory, abusive, hateful, obscene, or that infringes someone else’s rights.
11. OUR RESPONSIBILITY TO YOU
11.1 We do not limit or exclude our liability for death or personal injury caused by our negligence, fraud or anything else which cannot be limited or excluded by law.
11.2 We are not responsible for any loss or damage that is not reasonably foreseeable when you use the Site or when a contract is formed.
11.3 We are not responsible for business losses. We only supply products for domestic and private use.
12. DATA PROTECTION
12.1 We will handle your personal data in accordance with our Privacy Policy and applicable data protection laws (including UK GDPR, where relevant).
12.2 Please read our Privacy Policy to understand how and why we collect, use and store your data.
13. GOVERNING LAW
13.1 These Terms are governed by the laws of England and Wales.
13.2 The courts of England and Wales will have jurisdiction over any dispute arising out of or in connection with these Terms, although you may also have the right to bring proceedings in your local courts as a consumer.
If you have any questions about these Terms, please contact us at vendasamem01@outlook.com.